Marks & Spencer pauses online shopping following cyberattack

British retailer Marks & Spencer (M&S) announced on Friday it is pausing all online shopping following a cyberattack.

The company confirmed on Tuesday that it “has been managing a cyber incident over the past few days” following a slew of customer complaints on social media.

In an updated statement, the company said it would pause taking orders via its websites and apps although customers can continue to browse the product range online.

“We are truly sorry for this inconvenience. Our stores are open to welcome customers,” the company wrote on social media.

M&S reiterated that there was no need for customers to take any actions regarding the incident and said it would provide an update were the situation to change.

“Our experienced team — supported by leading cyber experts — is working extremely hard to restart online and app shopping,” the company said.

As of publication, the company’s share price had dropped almost 5% on Friday, and is down just over 6% over the past week.

The company has more than 1,400 stores worldwide and posted revenues of £6.48 billion ($8.84 billion) in the first half of 2024.